What You're Asking About Account Terms
We collect your phone number, email, and name for account verification. DANA, OVO, GoPay and QRIS deposits add payment metadata (transaction ID, amount, timestamp). We do not collect payment card details — those are held only by your payment provider. Support interactions are logged for dispute resolution.
Account data is retained for dispute resolution and regulatory compliance for a set period after closure. Backup copies may persist slightly longer for system recovery purposes. Contact support to request specific details about retention windows in your region.
Yes. Submit a data request through live chat or email with your account ID. We compile deposits, withdrawals, chat logs and personal records into a file format you can download. Processing takes 5–7 business days depending on data volume.
Contact our support team with the transaction ID, amount and date. We work with your payment provider to verify the transaction. If unauthorized, we flag the account and coordinate with your provider on a refund. Most disputes resolve within 10–15 business days.
No. Your payment details are processed directly by DANA, OVO, GoPay or QRIS — we do not store or transmit them to unrelated parties. We share transaction summaries with our compliance and support teams only. Your account data is never sold or marketed to external services.
Email support with your account ID and a closure request. We process closures within five business days. Your account will be deactivated immediately; remaining balance (if any) is processed according to the withdrawal method you specify.
Access and eligibility depends on local law in your region. We comply with Indonesian payment regulations for DANA, OVO, GoPay and QRIS transfers. If you're unsure whether your region is supported, contact support with your location — they'll confirm your eligibility immediately.
