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Privacy at hl8 link Starts With You

When you open an account with hl8 link, your personal information is protected by clear, specific rules about how we collect it, what we do with it, and…

Data collection explainedCookies and tracking clarityAccount security detailsYour rights covered
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hl8 link Privacy at hl8 link Starts With You
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we use your data, want to request access to your information, or need to update your details, our support team in Yogyakarta is ready to help. We respond to privacy requests within five business days and can walk you through account changes, data corrections or deletion requests over chat, email or phone.

Team online

Live Chat Support

Open the chat window inside your account lobby. Available weekdays 08:00–22:00 WIB and weekends 10:00–20:00 WIB. Ask about data access, account updates or privacy concerns.

Email Privacy Team

Send privacy requests to [email protected]. Include your account username and the specific information you need. We confirm receipt within 24 hours.

Phone Support

Call +62 274 555 7890 (Yogyakarta) during business hours, Monday to Friday 09:00–18:00 WIB. Ask for the privacy desk.

HOW WE PROTECT IT

Data Security and Your Rights Inside hl8 link

Your account data is encrypted using industry-standard SSL protocols the moment it enters our system.

Encryption Standard

All deposits via DANA, OVO, GoPay and QRIS use 256-bit SSL encryption. Your password is hashed and never stored in plain text on our servers.

Withdrawal Verification

Before funds clear your account, we cross-check your identity against your registration details and payment method records. This usually takes 1–3 minutes.

Cookie Consent

We use cookies to track your session, remember your language and detect fraud. You can manage these via your account privacy settings at any time.

Data Access Rights

You can request a copy of all personal data we hold about you. Submit requests via email or chat; we provide a downloadable file within five business days.

Account Deletion

Close your account and request permanent data deletion from the settings menu. Depends on local law, some records may be kept for compliance purposes.

Third-Party Sharing

We only share your data with payment processors, fraud-prevention vendors and where required by law. Your information is never sold to advertisers or marketers.

Privacy Policy Frequently Asked

Below are the questions we hear most often about data privacy, account security and how your information flows through hl8 link. If you don't see your question here, reach out to our support team via chat or email.

We collect your full name, email address, phone number, date of birth and residential address. When you make your first deposit via DANA, OVO, GoPay or QRIS, we verify those details and store your payment method securely. We also log device information and your IP address for fraud prevention and account security.

After account closure, we keep transaction records and verification data for the period required by local law — usually 5–7 years for tax and compliance purposes. Personal profile data like your email and phone number may be anonymized sooner. Contact support to verify the exact retention period for your region.

Yes. Payment data is encrypted end-to-end and processed through certified payment gateways. We never store your full payment credentials on our servers; payment processors handle that directly. Your hl8 link wallet only records transaction history and balances.

We do not sell or share your personal data with third-party marketers or advertisers. We only share data with payment processors, fraud vendors and regulatory bodies where local law requires it. Your account information stays with hl8 link unless you explicitly consent to third-party contact.

We use encrypted login sessions, IP tracking and unusual-activity alerts. If we detect a login from a new device or location, we send a verification email or SMS to your registered phone. You can also enable two-factor authentication in your account security settings for extra protection.

Cookies are small files stored on your device that remember your login session, language preference and browsing behavior. We use them to personalize your lobby experience and detect fraudulent activity. You can disable cookies in your browser or adjust cookie consent from your account privacy settings.

Open your account, go to Settings > Privacy and select 'Download My Data' or 'Request Deletion'. Or email [email protected] with your username. We process requests within five business days and send you a secure download link or confirmation of deletion.

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