Frequently Asked Questions
If you breach our terms — such as sharing your account, providing false identity information, or attempting to manipulate our games — we may suspend or close your account. Any unprocessed withdrawals may be forfeited. We'll notify you of the breach and your right to appeal within 24 hours.
No, the terms apply to your account from the moment you register. We may update our terms in the future, and we'll notify you of material changes via email or an in-lobby notice. Continuing to use your account after that date means you accept the updated terms.
Deposits through these local payment rails are encrypted end-to-end. Your payment information is processed via the payment provider's secure gateway, and hl8 link never stores your full card or wallet credentials. We store only the transaction confirmation and your linked account number.
Withdrawal limits depend on your account age, identity verification status, and regional regulations. Players in Yogyakarta and Denpasar may have region-specific limits. Check your account's 'Withdrawal' page for your current limit. Limits exist to prevent fraud and comply with anti-money-laundering rules.
Your account remains yours as long as you own the email address and password. If you don't log in for 12 months, we may mark it as dormant and eventually close it, but we'll email you a warning first. Any remaining balance is held in accordance with local data-retention law.
Game results are final once the round closes and your account balance updates. However, if you believe a technical error occurred — such as a bet not registering or a payout not credited — contact support with the exact time, game name, and bet details. We investigate within 48 hours.
This phrase means that certain services, payment methods, or features are only available in regions where the local legal framework allows them. Your access to hl8 link and specific games depends on local law in your country or territory.
